We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Introduction

These are 9NBP Limited trading as Infinity Consulting Limited (“Infinity Consulting”) terms of use. This will tell you:

The rules of using our service;

What you can do with our content;

What we can do with things you post or upload. Read these terms before using our services. Whenever you use our services, you agree to these terms. You also agree to comply with our privacy policy. If you fail to comply with our terms, then we can suspend or terminate your use of the service provided to you. Services refer to our Website, App and Portal.  A service is anything that we offer to you. If there is ever an instance where extra terms apply, we will let you know and you will have to agree to this separately. By accessing this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Infinity Consulting’s relationship with you in relation to this website. If you do not agree to these Terms and Conditions you should not use this Site. The use of this website is subject to the following terms of use.

The term ‘9NBP Limited trading as Infinity Consulting Limited’ or ‘9NBP Limited’ or ‘Infinity Consulting’ or ‘us’ or ‘we’ refers to the owner of the website whose office is Newton Chambers, Isaac Newton Way, Grantham, Lincolnshire NG31 9RT. Our company registration number is 04561165. The term ‘you’ refers to the user or viewer of our website.

General

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

The content of the pages of this website are subject to change without notice.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Infinity Consulting reserves the right to revise these Terms and Conditions at any time and we recommend you regularly revisit this page to ensure you have seen and are aware of our latest terms.

Terms of Using our Service

Access to the secure areas of this Site are restricted to authorised persons only. Any User who accesses or attempts to access such areas without authorisation may be subject to prosecution and may give rise to a claim for damages and/or be a criminal offence.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We will take very seriously any access to or interference with this site with intent to deny, corrupt or damage or otherwise interfere with service from the Site or for other commercial purposes. We will monitor any such use and will take whatever action necessary to protect this site from such activities.

Do not harass, offend or attack any individual using this service. Do not post any obscenities that could cause upset or distress. Do not harm or offend any other user of this service.

You will not pretend to be Infinity Consulting. This includes:

Recreating a service or copying the look of a service;

Using our branding, trade mark or logos without prior permission;

Using or mention our content in press releases or other marketing measures;

Making money from our content or service;

Sharing our content apart from media design to be shared, e.g. news.

Products and Services

Products and services offered on this site may not be available in all jurisdictions. The financial obligations of individual products or polices are the sole responsibility of the underwriting company.

Neither Infinity Consulting nor any other affiliates of the underwriting company are legally responsible for the product/policy obligations.

Infinity Consulting may make improvements or changes in products described on this Site at any time without notice.

Infinity Consulting makes no representation as to the financial or other suitability of any product described on this Site for any User.

Infinity Consulting makes no representation concerning the suitability of the documentation contained within this site for any purpose. It is provided “as is” without express or implied warranty.

External Links

We will sometimes link to non- Infinity Consulting sites. We sometimes put our services on this, for example when you contact us on Social Media. We do not endorse the sites we link to and are not responsible for their content or liable for anything that happens if you use them. If you or anyone else shares a link, we are not responsible for anything on the site it links to.

An external site will have their own terms of use that we recommend you read.

Availability

Whilst we take all reasonable steps to ensure this website is always accessible we will not be held liable if for any reason the website is unavailable for any period. We may also have to suspend access to the website for routine or emergency updates and maintenance but we will endeavour to keep any disruption to a minimum.

We cannot warrant that this website will be free of viruses or defects of any description and we will not be held responsible for any technical problems you may suffer as a result of your use of this website.

Law and Jurisdiction

The pages on this website are intended for access and use by UK residents only and comply with appropriate UK legislation and regulation.

If you are accessing this website from outside the UK, local legislation may not permit us to provide products for you in your own country.

English law shall govern the use of the website and in the event of a dispute you irrevocably submit to the exclusive jurisdiction of the English Courts.

Personal Information

Our usage of your personal information is governed by our Privacy Policy, which forms part of these terms. Please read the Privacy Policy carefully – it deals with your rights and our obligations in relation to your personal data, including what we can do with it, to whom we may disclose it together with your rights of access.

Disclaimer

Infinity Consulting expressly disclaims all warranties, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, security and accuracy.

Infinity Consulting specifically disclaims any liability (whether based in contract, tort, strict liability or otherwise) for any direct, indirect, incidental, consequential, or special damage arising out of or in any way connected with access to or use of this Site (even if Infinity Consulting has been advised of the possibility of any such damage), including any liability associated with any virus that may infect a User’s computer equipment. Under no circumstances will Infinity Consulting be liable for any loss or damage caused by a User’s reliance on information obtained through this Site. It is the responsibility of each User to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content available through this Site.

We do not promise that the site or any content, service or feature of the site will be error-free or uninterrupted, or that any defects will be corrected, or that your use of this site will provide specific results. This site and its content are delivered on an ‘as-is’ and ‘as available’ basis. All information provided on this site is subject to change without notice. Infinity Consulting cannot ensure that any files or other data you download from the site will befree of viruses or contamination or destructive features. We disclaim all warranties, express or implied, including any warranties of accuracy, non-infringement, merchantability and fitness for a particular purpose. We disclaim any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site and/or any service. You assume total responsibility for your use of the site and any linked sites. Your sole remedy against Infinity Consulting for dissatisfaction with the site or any content is to stop using the site or any such content. This limitation of relief is a part of the bargain between the parties.

The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorised access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.

We reserve the right to do any of the following, at any time, without notice:

To modify, suspend or terminate operation of or access to the site, or any portion of the site, for any reason;

To modify or change the site, or any portion of the site, and any applicable policies or terms;

To interrupt the operation of the site, or any portion of the site, as necessary to perform routine or non-routine maintenance, error correction or other changes.

Violation of Terms of Use

Infinity Consulting  reserves the right to seek any remedy available at law or in equity for any violation of these Terms and Conditions, including the right to block access from a particular Internet address to this Site.

We may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the site, or to identify, contact or being legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Infinity Consulting’ rights or property of visitors to or users of the site, including our customers. We reserve the right at all times to disclose any information that we deem necessary to comply with any applicable law, regulation, legal process or governmental request. We also may also disclose your information when we determine that applicable law requires or permits such disclosure, including exchanging information with other companies and organisations for fraud protection purposes.

You acknowledge and agree that Infinity Consulting may preserve any transmittal or communication by you with us through the site or any service offered on or through this site, and may also disclose such data if required to do so by law or Infinity Consulting determines that such preservation or disclosure is reasonably necessary to:

Comply with legal process;

Enforce these Terms of Use;

Respond to claims that any such data violates the rights of others;

Protect the rights, property or safety of us, our employees, users of or visitors to the site, and the public. You agree that we may, in our sole discretion and without prior notice, terminate your access to the site, for cause, which includes (but is not limited to):

Requests by law enforcement or other government agencies;

A request by you;

Discontinuance or material modification of the site or any service offered on or through the site;

Unexpected technical issues or problems.

If Infinity Consulting does take any legal action against you as a result of your violation of these Terms of Use, we will be entitled to recover from you, and you agree to pay, all reasonable legal fees and costs of such action, in addition to any other relief granted to us. You agree that we will not be liable to you or to any third party for termination of your access to the site as a result of any violation of these Terms of Use.

Dispute Resolution

You agree that all matters relating to your access to or use of the site, including all dispute, will be governed by the laws of the United Kingdom and the EU without regards to its conflicts of laws provisions. You may make a claim in the courts of the country where you reside. Any claims under these Terms of Use must be brought within one year after the cause of action arises, or such claim or cause of action is barred. Claims made under the separate terms and conditions of purchase for goods and services are not subject to this limitation. No recovery may be sought or received for damages other than out-of-pocket expenses, except that the prevailing party will be entitled to costs and legal fees. In the event of any controversy, or dispute between us and you arising out of or in connection with your use of the site, the parties shall attempt, promptly and in good faith, to resolve any such dispute. If we are unable to resolve any such dispute within a reasonable time (not to exceed thirty days), then either party may submit such controversy or dispute to mediation. If the dispute cannot be resolved through mediation, then the parties shall be free to pursue any right or remedy available to them under applicable law.

Copyright Notice

The design, text and images of this Site are owned, controlled or licensed by Infinity Consulting  or its subsidiaries or affiliates. Infinity Consulting  and/or its licensors retain all rights, titles and interest to all material provided on this Site. The posting of information and material on this Site does not constitute a waiver by Infinity Consulting or any of its licensors of any rights in such material and does not transfer any rights to any User of the Site.

Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any content on this Site for commercial or public purposes. The trademarks, logos and service marks (the “Marks”) displayed on this Site are the property of Infinity Consulting or its subsidiaries or affiliates (collectively “Infinity Consulting”). Users are prohibited from using any Mark for any purpose without the express written permission of Infinity Consulting.

By using this site, you agree that damages may not be an adequate remedy for any breach of the above access terms or infringement of any of our rights by you and you accordingly agree that we are entitled to any and all of the following remedies: injunction; specific performance; orders to deliver up infringing copies or materials and any other legal or equitable relief for any threatened or actual breach and/or infringement. You further agree that no proof of special damages is necessary for us to obtain any such remedies.

In accordance with the General Data Protection Regulation and related UK data protection legislation, 9NBP Limited trading as Infinity Consulting (“Infinity Consulting”) are committed to protecting the confidentiality and security of the information that you provide to us.

Introduction

This Privacy Policy is designed to help you understand how we collect and use your information. For the purposes of the Legislation, the Data Controller in relation to any personal data you supply will be Infinity Consulting. But the Company does understand that during the course of the products and services offered by Infinity Consulting working alongside its third parties and business partners, we may, at different times, be controller or processor of the data provided. The Company will treat the data provided no differently whether it is the controller or processor and will ensure it follows the relevant acts.

We may collect information from you about other people. If you give us information about another person, it is your responsibility to ensure and confirm that:

You have told the individual who we are and how we use personal information, as set out in this Privacy Policy; and

You have permission from the individual to provide that personal information to us and for us to use it, as set out in this Privacy Notice.

If you have any questions or queries about this policy, please contact us. See ‘How to contact us’ for details.

Who are we?

”Infinity Consulting” (also referred to in this Policy as “we”, “us”, or “our”) means 9NBP Limited trading as Infinity Consulting (“Infinity Consulting”).

Infinity Consulting are business professionals with many years of experience. We provide business advice and solutions throughout the EU.

You can find more about us at www.infinity-consulting.biz

Why we need and how we use your Personal Information

We only collect, use and store your information where we have lawful grounds and legitimate business reasons to do so.

Data Protection Laws state we can use your personal information only if we have a proper reason to do so. This include sharing it outside of Infinity Consulting. There are a number of lawful reasons to process data, the following are applicable to Infinity Consulting in the vast majority of circumstances:

When you consent to it; or

To meet a contractual obligation, we have with you; or

When it is necessary for us to comply with a legal obligation; or

When it is in our legitimate interest.

A Legitimate Interest is when we have a business or commercial reason to use your information, if we are using this as our lawful reason for processing personal data, we will tell you what that is. We will ensure that our reasoning does not go unfairly against you and ensure our decision is best for you.

The Personal Data we Collect and how we Collect it

We may process personal data that you provide directly to us by filling in forms via: our website; portal; over the phone or via mobile phone apps – or that we receive via third parties such as brokers and agents. The personal data we may collect includes:

Basic personal details such as name, address, date of birth, email address, landline and mobile numbers, gender, marital status;

Information relating to complaints;

Personal characteristics (CCTV images) if visiting the Grantham office;

Photo identity, (passport, driving license), proof of address (utility bill, council tax) – for example, in the event of the claim;

National Insurance Number;

Data relating to you, or your businesses, products or services;

Employment details like your job title;

Sensitive (Special) Personal Data (such as information relating to health or criminal convictions), may be required by us for the specific purposes of underwriting and fraud detection, or as part of the claims handling process. The provision of such data is conditional for us to be able to provide insurance or manage a claim and, whilst you can withdraw your consent for us to process such data, this may result in us not being able to continue cover, or to process any claims;

Your vehicle Registration details.

Where such data is provided to us, it will only be used for the specific purposes set out above and will be treated securely and in line with this policy.

Open Data and Public Records

We may also use information that is openly available from the internet to collect information about you, including; the Electoral Register, your vehicle registration details and details about your home or business.

For anyone wishing to visit the Grantham office, then you must be aware of the operation of CCTV on site, which is used for the purposes of crime prevention and detection as well as staff and visitor safety and security.

Cookies

To find out more about how we use cookies please see our cookies policy.

Marketing

We would like to keep you updated about our relevant products and services by email, SMS and/or telephone. If we intend to use your data for such purposes we will do so with your consent or where we have a legitimate interest using the ICO’s guidelines on soft opt-in, (if we intend to disclose your information to any third party for such purposes we will only do so with your consent), this sentence contradicts the sentence below in blue. Your consent will be obtained specifically at the appropriate time.

If you have already consented and/or wish us to stop using your information for this purpose or any other purpose then please contact us, see ‘How to contact us’ for details.

Sharing Information

We will only supply your personal information to other parties where such a transfer is a necessary part of the activities that we undertake, where you give us consent or where we are required to do so by law or regulation (e.g. where the disclosure is necessary for the purposes of the prevention and/or detection of crime).

We may disclose your information to service providers engaged to perform services on our behalf. Such service providers are contractually restricted from using or disclosing the information we give them except as necessary to perform services on our behalf or to comply with legal requirements.

We only share your information if we are satisfied that our partners or suppliers have sufficient measures in place to protect your information in the same way that we do.

We may also disclose personal information to new owners of our business in the event that we are subject to a merger or acquisition. Disclosure may also be made to enable company audits, regulatory inspections or to investigate a complaint, suspicion of fraud or a security threat.

We never share your information outside our organisation for marketing purposes.

You understand that we may disclose the information you provide to relevant other parties for the purposes described in this Notice.

Transfer of Personal Data outside the UK

Certain personal information held on our Information Technology systems may be transferred across geographical borders in accordance with applicable law.

By providing us with your information, you consent to the collection, international transfer, storage, and processing of your information. These transfers are governed by European Union (EU) standard contractual clauses or equivalent data transfer agreements to protect the security and confidentiality of personal information.

How long we keep Information about you

We will keep your information for as long as it is required to enable us to provide quotations, administer your insurances, offer renewal and respond to any claims or complaints (which may arise after the period of insurance has expired). This will usually be a minimum period of seven years or otherwise as determined by law or regulation. Once we decide that we no longer need your information it will be securely and confidentially destroyed.

Your Data Protection Rights

You have certain legal rights under UK data protection law and regulations, summarised as follows:

The right to be informed about our data processing activities, including through Privacy Policies such as this.

The right of access to the personal information we hold about you. To request a copy of this information you must make a subject access request in writing to us, see below for details.

The right of rectification. You may ask us to correct any inaccurate or incomplete data we hold about you.

The right to erasure and to restrict processing. You have the right to have your personal data erased and to prevent processing except where we have a legal obligation to process your personal information. You should bear in mind that by exercising this right you may hinder or prevent our ability to provide products and services.

The right to data portability. On your request, we will provide you with your personal data in a structured format.

The right to object. You can object to your personal data being used for profiling, direct marketing or research purposes

Rights in relation to automated decision making and profiling to reduce the risk that a potentially damaging decision is taken without human intervention.

If you want to invoke any of these rights, please contact us using the details in the ‘How to contact us’ section below.

Withdrawal of Consent

If you have provided your specific consent to the use of personal data and later wish for us to stop using your information for any purposes mentioned in this Privacy Policy, please contact us using the details below.

How to Contact us

For any questions or concerns relating to this Privacy Policy or our data protection practices, or to make a subject access or any other request regarding the information we hold, please contact us at:

Data Protection Officer

Infinity Consulting

Isaac Newton Way

Newton Chambers

Grantham

Lincolnshire

NG31 9RT

enquiries@infinity-consulting.biz

Or use the Contact form on the Contact Us page.

How to make a Complaint

If you wish to make a complaint about how we hold or use your data, please contact us, see above or the ‘How to contact us’ section for details’.

If you are dissatisfied with how we deal with your complaint, you may contact the Information Commissioner’s Office:

The Information Commissioner Wycliffe House Water Lane Wilmslow Cheshire, SK9 5AF; Phone: 0303 123 1113, Website: www.ico.org.uk

Information from other Sources

We may use legal public sources such as the electoral roll and other third-party sources such as credit reference agencies to obtain information about you, for example to verify your identity or check your credit history.

We also obtain information about you from credit reference agencies and similar third parties. Some personal information may be provided to us by third parties such as insurance companies, other insurance intermediaries and motor vehicle licensing authorities. In some cases, you will have previously submitted your personal information to them and given them approval to pass this information on for certain purposes.

Such information will only be obtained from reputable sources which operate in accordance with the General Data Protection Regulation.

We and/or other parties may use your information for purposes such as statistical and trend research and analysis which may include computerised processes which profile you. Automatic profiling helps us understand, predict and forecast customer preferences and to improve the products and services we offer and to assess which products might be most suitable for you.

We may amend this Privacy Policy from time to time – for example, to keep it up to date or to comply with legal requirements. The latest version of this policy can be found at www.infinity-consulting.biz.

Changes to Our Privacy Policy

This Privacy Policy may be updated from time to time so you may wish to check it each time you submit personal information to our site. The date of the most recent revisions will appear on the front page of this document. If you do not agree to these changes, please do not continue to use our website to submit personal information to Infinity Consulting. If material changes are made to the Privacy Policy, for instance affecting how we would like to use your personal information, we will provide a more prominent notice (including, for certain services, email notification of changes).

Cookies

During the course of any visit to the Infinity Consulting website, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

Introduction

Infinity Consulting is committed to protecting you and any data (anonymous or otherwise) that we collect about you online. This section tells you how we use cookies, why, and how this allows us to improve our service. It also tells you how you can manage what cookies are stored on your device. We call it our Cookies Policy.

By using our website or portal (through any device) you agree that this Cookies Policy applies to that use in addition to any other terms and conditions which may apply.

We reserve the right to make changes to our Cookies Policy. Any changes will appear here and become effective immediately. Your continued use of our websites is taken as meaning that you agree to such changes.

What is a Cookie?

Cookies are a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (devices) web browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your web browser if your browser’s preferences sallow it. Many websites do this whenever a user visits their website in order to track online traffic flows. Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on our website. However, you can change your cookie settings at any time.

We use cookies to record information about your online preferences and this allows us to tailor our website to your interests.

How do we use Cookies?

Information supplied by cookies can help us to understand the profile of out visitors and help us to provide you with a better, and more personalised, user experience. If you have previously visited our website and viewed the professional indemnity on your previous visit, we may suggest the page on your next visit or pages similar to this on subsequent visits. SIS uses these services to help improve the service it provides to its users. Certain areas of Synergus’ website may use cookies for a specific reason – such as helping the portal work effectively on your device. In some of our email messages, we use a ‘click-through URL’ linked to content on our website. When you click on one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked this way, you should not click text or graphic links in the message.

Use of Third Party Cookies

Please note that during your visit to the SIS website, you may notice some cookies that are not related to us.

To support news media, we sometimes embed content from social media and other third party websites, including YouTube, Twitter, Facebook etc. As a result. When you visit a page containing such content, you may be presented with cookies from these websites and these third party cookies may track your use of our website. We do no control the dissemination of these cookies and you should check the relevant third party’s website for more information. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on our website. However, you can find out about managing your cookie settings here.

You will see embedded ‘share’ buttons on our pages; these enable users to easily share content with their friends through a number of popular social networks. When you click on one of these buttons, a cookie may be set by the service you have chosen to share content through. We do not control the dissemination of these cookies. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on our website.

It is important to note that if you change your settings and block certain cookies, you will not be able to take full advantage of some features of our services, and we might not be able to provide some features you have previously chosen to receive.

Other Information Collected from Web Browsers

Your web browser may also provide Synergus with information about your device, such as an IP address and details about the browser that you are using. We use information provided by your browser or by the link that you have clicked to understand the webpage that directed you to us and this may be captured by performance cookies.

If you have any concerns about the way that we use cookies or respect your settings, then please contact our Data Protection Officer, details of which can be found in our Privacy Policy.

Do Not Track (DNT) Browser Settings

DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third party ad networks, social networks and analytic companies. This website does not currently respond to DNT requests.